Important things

Useful information

Information about arrival, departure and your stay

Worth knowing

At the 5-Star Hotel Kesselspitze in Obertauern we leave nothing to chance.

Payment and cancellation

Deposit

Your reservation is guaranteed upon receipt of a down payment to the hotel’s account in the amount of 40% of the total cost.

Cancellation

In the event of cancellation, early departure or late arrival, the provisions of the Austrian Hotel Regulations shall apply (further information available at: https://www.wko.at/branchen/tourismus-freizeitwirtschaft/hotellerie/AGBH_englisch.pdf).

‘Expect the unexpected’, as the saying goes. Together with our partner, European Travel Insurance AG, we offer attractive travel cancellation and trip interruption insurance (for more information see www.europaeische.at/en).

Please note that since 8th November 2021 a corona proof (vaccinated or recovered) has to be presented at your arrival. A cancellation is free of charge for those who don’t have a corona proof until 1st December 2021. After that, the normal cancellation costs apply. (stand 08.11.2021)

Payment

When you are settling your hotel bill, our team at the front desk prefers cash, but you may also pay with EC, Visa, MasterCard, or Amex. An ATM is available at FREUDENHAUS.

Weekend stays and short stays can only be booked at short notice. We charge an additional 15 euros per person per day for stays of 3 nights or less. We are unable to guarantee the availability of particular types of room in every case.

Discounts for children

The following discounts apply for our younger guests, where they are staying in a double room with two adults paying the standard rate:

Type of bed Age Price
Cot 0-23 months 25.00 Euros per night – FREE in double room during
KIDS promotional period*
Cot or extra bed 2-3 years 35.00 Euros per night – FREE in double room during
KIDS promotional period*
Extra bed 4-5 years

6-10 years
11-13 years
14-15 years
off 16 years

70.00 Euros per night – FREE in double room during
KIDS promotional period*
85.00 Euros per night
Euro 100,- per night
Euro 115,- per night
Euro 125,- per night

You and your children will benefit from the KIDS SKI BONUS every season. Children under 10 years of age get FREE full kids ski rental equipment for the duration of their stay, including skis, ski boots, poles and helmets from our own Sports Rental FREUDENHAUS. Valid from November to April.

Our kids promotional periods are:
16.11.2020-23.12.2020 (excluded ski opening)
06.01.2021-30.01.2021
21.02.2021-27.03.2021
06.04.2021-11.04.2021

Opting out from half-board

If you do not wish to dine in our restaurants, please let reception or our head waiter know by 11 am that you will be opting out of half board for that day. We will reimburse you € 10.00 per person per day for any meals not taken.

Check in & check out

Check in

You can check in with us from 3 p.m. on your day of arrival.

A welcome gift and mineral water await you in our stylish, modern rooms and apartments.

Check out

On the day of departure, we kindly ask you to leave your room by 11:00 a.m.

Late check out

Your holiday at our hotels will be sheer delight from arrival to departure. That’s why we offer our guests the option of late checkout whenever possible. You are welcome to use your room at Hotel Kesselspitze after checkout time for a charge of 49 euros per room.

Parking & transfers

Parking

Free parking spaces are located directly in front of the Hotel Kesselspitze in Obertauern.

Transfers

Free pick up from the nearest train station Radstadt (8:00 a.m. to 8:00 p.m.) – on request or with advance notice.

Free shuttle and Taxi FREUDENHAUS shuttle service to the FREUDENHAUS sports and fashion boutique (approx 600 m away), to the Obertauern Frau Holle Ski School or for après-ski and night life in the Lürzer Alm, MUNDWERK or Peakini Klubhaus: daily from 8:00 a.m. to 4:00 a.m. the following day.

Opening times

Breakfast

Our lavish breakfast buffet with organic food and gourmet section is served in the restaurant between 7.30 am and 10.30 am. For late risers, we serve a hearty breakfast platter with warm egg dishes in the hotel bar area from 10.30 am to 12 noon.

We also offer our breakfast buffet for non-residents at a price of 30.00 Euros per person.

Lunch

Our traditional unicorn bar offers indulgent à la carte dishes from 12 noon to 6 p.m. If childcare for our younger guests includes lunch, this takes place at 12 noon in the Almwiese conference room.

If the weather is fine, you are also welcome to take a seat in a deck chair on our sun terrace in front of the Jagdstube restaurant and enjoy a coffee with a wonderful panoramic view of the mountains.

Dinner

Our restaurant buffet is open daily from 6:30 p.m. to 8:30 p.m., serving a delicious 4-course gourmet evening menu with a range of dishes including vegetarian options, salad buffet, cheese platter, healthy menus and children’s menus as well as regional and international delicacies. The cozy non-smoking restaurant with hunting parlor, rustic farmhouse parlor and vinotheque organizes various themed evenings with an exquisite delicatessen buffet and seafood deluxe. Delicious cocktails and aperitifs are available in the atmospheric unicorn cocktail bar, which has an open fire.

Room service

We are happy to serve you in your room: breakfast is available from 8 a.m. to 10.30 a.m., lunch dishes, snacks and snacks from the room service menu can be ordered from 12 p.m. to 6 p.m., the evening menu from 6.30 p.m. to 9 p.m., and drinks are available all day. We charge a flat rate of € 2.50 for drinks orders and a flat rate of € 5.00 food orders in your room.

from 8 a.m. to 12 noon please call: Restaurant – extension 64

from 12 noon to midnight, please call: Unicorn bar – extension 52

from midnight to 8 am please call: Reception – extension 9

Child care

Our children’s playroom offers childcare for children aged 3 and older who do not wear diapers. Supervised childcare is available free of charge from Sunday to Friday between 9:30 a.m. and 3:30 p.m. and from 6:00 p.m. to 9:00 p.m. (Opening times for the children’s play room may be subject to change).

Our younger guests eat lunch and dinner together at 12 noon or 6 p.m. in the Almwiese conference room. Where your children are not yet able to feed themselves, we ask a parent to be present for meals.

You can register for childcare at the reception on your day of arrival or in the children’s playroom on Sundays.

Pets

Your loyal companion

Dogs are welcome at the Hotel Kesselspitze. We charge EUR 25 per dog per day without food. Dogs are not allowed in the spa area or in the restaurant area.

Ski rental

FREUDENHAUS ski rental

You can rent skis at any time from our in-house ski rental service, including the FREUDENHAUS RENT ski service, at : www.meinfreudenhaus.at.

The closest pick-up point is located right by the Schaidberg valley station and can be reached via the in-house ski cellar.

Early bookers receive an early bird bonus of up to -15% online at FREUDENHAUS ski rental.

Obertauern Frau Holle Ski School

Ski courses and private lessons

At the Obertauern Frau Holle Ski School, you can get up to speed with your favourite winter sport with lessons from qualified, certified instructors. Whether you are skiing in groups or taking private lessons to hone your skills, our expert Ski School team will give you individual attention from the very start.

The Obertauern Frau Holle Ski School offices are centrally located in the FREUDENHAUS-RENTAL area and are open from 9:00 a.m. daily.

You can book your ski lessons directly at www.skischule-frauholle.at.

Packages

Packages with ski rental

All prices are valid for arrival or departure on the specified dates only and only limited replacements are available. Unused services cannot be reimbursed. Packages can only be booked by prior reservation and not in the course of your stay. It is open to you to change your ski model during the rental period – for rentals of one week up to two changes may be made.

Lost property

Lost & found

Lost property will only be forwarded upon request and at guests’ own risk and expense. The hotel will retain lost property for a 6 month period.

Additional services

We are happy to offer the following services for an additional charge:

  • Massage and treatments
  • Newspapers
  • Billiards, pinball and darts
  • Obertauern Frau Holle in-house ski school (group and individual instruction), children’s ski courses concluding with a race
  • Ski rental service
  • Ski passes (1 to 8 days) are issued at the front desk
  • Airport transfer to Salzburg – on request
  • Sleigh rides
Internet

High speed WiFi

Free high-speed WiFi is available in all rooms and the hotel lobby.

iPads may also be rented free of charge (subject to a limited rental period and payment of a deposit).